We’re taking care to get orders to you safely & you now have longer to return.

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  • Top 5 Frequently Asked Questions
      • Delivery
      • Returns
      • Where is my order?
        Track your order here

        Enter your order number. Pssst...It's on your order confirmation or dispatch email

        Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

        If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

      • Why is my order late?

        Are you sure it’s late? Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales here. If it's after 8pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your delivery date has passed, please contact here and have your order number ready.

      • Why was my order cancelled?

        If you've placed an order and received a cancellation email from us, we're very sorry. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

      • Can I cancel or edit my order?

        As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

      • I received a faulty item what do I do?

        We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section.

        To help us get this fixed for you ASAP, when you first contact us please include the following information;

          -Your name
        • -Order number
        • -Product name and code
        • -Picture of the fault
        • -Description of the fault

        (The product name and code can be found on your order confirmation email).

        If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

      • How do I return?
        EXTENDED RETURNS

        Hi guys just to let you know Boohoo is operating as business as usual. And you now have longer to return!

        Returns

        How do I return?

        Option 1: FREE using our returns portal (print label at home)

          FREE, FAST, TRACKABLE returns!

          Good to know...

          You've got 45 days to send something back to us from the day you receive it.

          We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label, just follow the easy steps below.

          We can't offer refunds on cosmetic and pierced jewellery or swimwear and lingerie if the hygiene seal has been broken.

        • 1

          Repack your items.

        • 2

          Go to the portal and let us know what you want to return and why.

        • 3

          Select your carrier. Some carriers require you to print a label, see list below.

          Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

          • Returns are FREE
          • Print label at home
          • Take your parcel to any Post Office
          • Returns are FREE
          • Print label at home
          • Take your parcel to any Click & Collect
          • Returns are FREE
          • Print label at home
          • Take your parcel to any Hermes Parcel Shops
          START A RETURN
        • 4

          Keep an eye on your return tracking. You'll get an email once we get it back but if you've not heard anything in 28 days, give us a shout and we'll have a look for you.

        • Option 2: No printer? Print label in store.

          • Returns are FREE
          • Print label in store
          • This is a trackable service
          START A RETURN
          • Returns are FREE
          • Print label in store
          • This is a trackable service
          START A RETURN

        Returning from outside the UK?

        To download a new returns label select your country from the drop down menu and enter your order number below - you'll find this in the Order History section on the My Account page

      • I don't have the invoice from my parcel, can I return?

        We've gone paperless! You can generate a returns label from our website, attach it to your parcel and then send it back to us. We have printer-less options too if you don’t have a printer!

        Ready to Return? click here

      • I am outside of the returns policy, can I return?

        You've got 45 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.

        Ready to Return? Click here

      • I don't have the original packaging, can I return?

        No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.

        Ready to Return? Click here

      • When will I receive my refund?

        A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.

        If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the boohoo warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time.

        If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo account.

        We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

        All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

        If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.

         
  • Orders & Delivery
    • Where is my order?
      Track your order here

      Enter your order number. Pssst...It's on your order confirmation or dispatch email

      Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page.

      If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.

    • Delivery options & times
      BOOHOO PREMIER - £9.99 | UNLIMITED NEXT DAY DELIVERY FOR A YEAR!


      Delivery option Delivery times Delivery cost
      UK Standard Delivery Up to 5 days. £4.99 per order
      UK Next Day Delivery Order before 11pm Sunday to Friday or before 9:30pm on Saturdays £5.99 per order
      Hermes Standard Parcel Collection Up to 5 days. Find out more £4.99 per order
      Hermes Next Day Parcel Collection Arriving in shops between 12pm and 5pm if ordered before 11pm Sunday to Friday only. £5.99 per order
      Inpost Next Day 24/7 Locker Collection (Contact Free) Collection next day if ordered before 6pm, Monday to Friday £5.99 per order
      DPD Precise Delivery Select your preferred day and DPD will text you to organise a 1hr delivery slot between 11am-5pm £5.99 per order

      Please note: postcode restrictions apply, for more details click here.

    • Coronavirus (COVID-19) – Have any precautions been put in place?

      boohoo is operating business as usual and we are working closely with couriers to ensure all deliveries arrive on time. The wellbeing of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time, including contact-free deliveries. See further details here. You can also select contact-free lockers via Inpost Next Day 24/7 Locker Collection. Stay safe!

    • Why is my order late?

      Are you sure it’s late? Please double check the delivery option you selected, cut off times for ordering and the date which we said it will be delivered by. You can check delivery timescales here. If it's after 8pm on that date then it’s late. If it's before the advised delivery date and you've had your dispatch email, then it’s on its way. Your delivery date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road. If your delivery date has passed, please contact here and have your order number ready.

    • Missing item(s) from my order?

      Not cool! We’ve either packed it wrong, it’s coming in more than one parcel or it’s fallen off the back of the wagon. If your expected delivery date has passed, then please head over to our Contact Us section and we will sort it for you.

    • Why was my order cancelled?

      If you've placed an order and received a cancellation email from us, we're very sorry. This will usually be because the stock wasn't in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

    • Can I cancel or edit my order?

      As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

    • Can I exchange an order?

      Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

    • Item out of stock?

      Too late, you missed it! We are a very fast paced fashion retailer and keeping up with latest trends is our bag. This sometimes means our best selling items can go out of stock and we don’t usually plan on bringing them back in. The good news is if you keep checking back, some of our best garms do reappear. Our customer service team won't know if a product is coming back in or not, you'll see it first.

    • I received a faulty item, what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section.

      To help us get this fixed for you ASAP, when you first contact us please include the following information;

        -Your name
      • -Order number
      • -Product name and code
      • -Picture of the fault
      • -Description of the fault

      (The product name and code can be found on your order confirmation email).

      If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • I received a incorrect item, what do I do?

      We will get this fixed for you ASAP just head over to our Contact Us section.

      When you message, please include the following information:

      • Your name
      • Order number
      • Product name and code of the item ordered
      • Product name and code of the item received
      • Picture of the incorrect item and a description of the incorrect item received

      You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item to you as quickly as possible.

    • My tracking is showing that my parcel is being returned to sender

      The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.

      If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout e.g. time specific delivery or locker collection if offered in your delivery location.

  • Returns & Refunds
    • How do I return?
      EXTENDED RETURNS

      Hi guys just to let you know Boohoo is operating as business as usual. And you now have longer to return!

      Returns

      How do I return?

      Option 1: FREE using our returns portal (print label at home)

        FREE, FAST, TRACKABLE returns!

        Good to know...

        You've got 45 days to send something back to us from the day you receive it.

        We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label, just follow the easy steps below.

        We can't offer refunds on cosmetic and pierced jewellery or swimwear and lingerie if the hygiene seal has been broken.

      • 1

        Repack your items.

      • 2

        Go to the portal and let us know what you want to return and why.

      • 3

        Select your carrier. Some carriers require you to print a label, see list below.

        Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

        • Returns are FREE
        • Print label at home
        • Take your parcel to any Post Office
        • Returns are FREE
        • Print label at home
        • Take your parcel to any Click & Collect
        • Returns are FREE
        • Print label at home
        • Take your parcel to any Hermes Parcel Shops
        START A RETURN
      • 4

        Keep an eye on your return tracking. You'll get an email once we get it back but if you've not heard anything in 28 days, give us a shout and we'll have a look for you.

      • Option 2: No printer? Print label in store.

        • Returns are FREE
        • Print label in store
        • This is a trackable service
        START A RETURN
        • Returns are FREE
        • Print label in store
        • This is a trackable service
        START A RETURN

      Returning from outside the UK?

      To download a new returns label select your country from the drop down menu and enter your order number below - you'll find this in the Order History section on the My Account page

    • When will I receive my refund?

      A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.

      If you are using Royal Mail, Hermes or Collect+ the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the boohoo warehouse, where it will be processed and refunded. You will receive an email when this has happened, from this it’s up to 7 days to show in your bank statement, this is dependent on your banks processing time.

      If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo account.

      We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

      If you've waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.

       
    • How long do I have to return?

      You've got 45 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.

      Ready to Return? Click here

    • I don't have the original packaging, can I return?

      No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.

      Ready to Return? Click here

    • Can I return more than one order in the same parcel?

      Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.

      Ready to Return? Click here

    • I can't see the refund on my bank statement

      Refunds are sneaky things and can show up in a couple of places:

      1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times) 2. If its not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)

      If you still can’t see it, give us a shout on the Contact Us Form.

       
    • Can I exchange instead of a refund?

      Unfortunately we don’t offer an exchange facility. Simply return your item(s) by following these easy steps on the 'How do I return?' section and reorder for a replacement.

    • Have you received my returned item(s)?

      It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

      On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account.

      We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

    • Do you refund the delivery charge?

      We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contract here. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA.

       
    • There is no returns label in my parcel, how do I return?

      We've gone paperless! You can generate a returns label from our website, attach it to your parcel and then send it back to us. We have printer-less options too if you don’t have a printer!

      Ready to Return? click here

    • Returns policy

      Returns

      1. OUR RETURNS POLICY

      If you are a customer in the European Economic Area (EEA), you get 28 calendar days to cancel your order because you have changed your mind. This cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) at number 4.

      If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

      ? Items must be returned within 28 days of receipt.

      ? Items must be unworn and unwashed.

      ? Pierced jewellery cannot be returned for health and hygiene reasons.

      ? Underwear and swimwear can only be returned if the hygiene seal has not been removed.

      ? Beauty products and accessories cannot be returned for hygiene reasons.

      ? Shoes must be tried on indoors.

      ? Items must have all tags attached.

      2. FAULTY GOODS

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section.

      To help us get this fixed for you ASAP, when you first contact us please include the following information;

        -Your name
      • -Order number
      • -Product name and code
      • -Picture of the fault
      • -Description of the fault

      (The product name and code can be found on your order confirmation email).

      If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

      3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS

      If you’re a customer in the EEA, you get 14 days to cancel your contract with us

      This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

      There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

      Email us: customerservices@boohoo.com

      Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD

      If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us, see how to do this below. You'll then receive a full refund as per the policy above.

      Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

      All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

       
      4. HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?
      EXTENDED RETURNS

      Hi guys just to let you know Boohoo is operating as business as usual. And you now have longer to return!

      Returns

      How do I return?

      Option 1: FREE using our returns portal (print label at home)

        FREE, FAST, TRACKABLE returns!

        Good to know...

        You've got 45 days to send something back to us from the day you receive it.

        We've gone paperless! You'll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label, just follow the easy steps below.

        We can't offer refunds on cosmetic and pierced jewellery or swimwear and lingerie if the hygiene seal has been broken.

      • 1

        Repack your items.

      • 2

        Go to the portal and let us know what you want to return and why.

      • 3

        Select your carrier. Some carriers require you to print a label, see list below.

        Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

        • Returns are FREE
        • Print label at home
        • Take your parcel to any Post Office
        • Returns are FREE
        • Print label at home
        • Take your parcel to any Click & Collect
        • Returns are FREE
        • Print label at home
        • Take your parcel to any Hermes Parcel Shops
        START A RETURN
      • 4

        Keep an eye on your return tracking. You'll get an email once we get it back but if you've not heard anything in 28 days, give us a shout and we'll have a look for you.

      • Option 2: No printer? Print label in store.

        • Returns are FREE
        • Print label in store
        • This is a trackable service
        START A RETURN
        • Returns are FREE
        • Print label in store
        • This is a trackable service
        START A RETURN

      Returning from outside the UK?

      To download a new returns label select your country from the drop down menu and enter your order number below - you'll find this in the Order History section on the My Account page

      5. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

      It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

      On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account.

      We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

      6. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

      Unfortunately we don’t offer an exchange facility. Simply return your item(s) by following these easy steps on the 'How do I return?' section and reorder for a replacement.

  • Payments & Promotions
    • Promotions & discounts

      We know you like a good deal so we often have some great promotions running on our website. Just remember, you need to enter the discount/promo code when you are checking out as it can't be applied later.

      Having issues redeeming your discount? This might be why:

      • -Oh no – you’re out of time! That code could’ve expired now as we run offers for a limited time.
      • -Trying to use two codes? Sneaky! We love giving you discount, but ask that you only use one code per order please.
      • -Double check your delivery option. Some of our codes only work when you select a specific delivery option such as our Next Day Delivery service.
      • -Check for typos. We all do it – double check you haven’t mistyped the code in your mad dash for discount. Compose. And re-type.
      • -Want. It. All. But check you’ve only picked products from the category on offer.
      • -Sorry to dissapoint! But Products from the Premium Collection are excluded from all promotions.
    • Apple Pay

       

      APPLE PAY – FAQ 

       

      Yay for Apple Pay! You can now pay for your boohoo orders with Apple Pay using a Visa, Mastercard or American Express Card on all devices which support Apple Pay*.

       

      How to Pay:

      It’s simple! Make sure you have Apple Pay set up on your device. Then, all you need to do is add the items to your basket, choose your preferred delivery option and then when you reach checkout, select the Apple Pay option as your payment method.

       

      Once you’re happy with your order tap the Touch ID**  or glance at your iPhone for Face ID and pay!

       

      Once the order has successfully gone through you will then be sent an order confirmation email.

       

      Please note, you won't be able to select Apple Pay if you've applied a gift voucher. 

       

       

      *If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system.

      **If you have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely. 

    • Clearpay

      Shop Now. Wear Now. Pay It In 4

      Pay for your purchases over 4 automatic fortnightly installments.

      Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.

      Simply select Clearpay as your payment method at checkout for orders over £10.

      All you need is:

      1. A UK credit or debit card
      2. To be over 18 years of age
      3. A UK residents address
      4.  

      Customer Services

      Clearpay Customer inquiries will be addressed by the Customer Support team here:help.clearpay.com

      See T&C's for further details

    • How can I pay for my order?

      Payment options

      We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, American Express, Discover and Diners. We also accept PayPal, Apple Pay (iOS only), Klarna (not available on the app), Clearpay, Giftcards and prepaid debit cards.

      Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. Discover & Diners payment methods do not apply on the app. 

      When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

      Gift Vouchers

      If you've been gifted a boohoo voucher/gift certificate, then yes we accept those, can you imagine if we didn't!

    • Klarna

      Pay In 3 Easy Payments

      Shop now and pay later in three equal payments that let you spread the cost of your purchase, with no added charges or hassle.

      Pay nothing extra. Three equal payments are automatically collected every 30 days from your debit or credit card. You get all the “closure” of a full upfront payment, but with the cash-flow benefits of spreading the cost. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). Pretty great, huh!

      All you need is:

      An UK bank account

      To be over 18 years of age

      A UK residents address

      Customer Service

      For customer service queries you can contact the Klarna customer service team here.

      See here for further information about Klarna.

    • Laybuy

      Get it now. Pay it in 6. Interest free. Easy.

      Pay for your purchases over 6 automatic weekly payments on the day of your choice, interest free.

      Pay nothing extra. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.

      Simply select Laybuy as your payment method at checkout.

      All you need is:

      1. A UK credit or debit card
      2. To be over 18 years of age
      3. A UK residents address

      Laybuy is unavailable to App Customers.

    • Payment issues

      Payment Error

      If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly. Contact your bank to ensure there are no problems with the card. After this, please contact us by going to 'contact us' tab on this page to submit details and we will investigate further. To help us solve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can):

      • -What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
      • -What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
      • -What payment method you were trying (e.g. PayPal, Visa)
      • -A description of the problem and what time the problem occurred
      • -If you get an error message, please include it in your message to us

      Payment Declined

      If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your boohoo account.

      If the above doesn't help, your Credit Card Company or bank will have more information.

      If using PayPal, please contact PayPal directly if your payment has been declined.

    • Refer A Friend

      Refer A Friend

      We now offer a Refer-a-Friend scheme which means you can refer your gang and get rewarded when they shop with us! Click here to sign up today and find out how to start introducing your baes.

      How to get involved:

      • - Visit our Refer-a-Friend page to sign up and get your unique sharing link to send to your besties
      • - Remember your BFF can’t have shopped with us before. They must be a newbie.
      • - Once they’ve placed their first order, we just need to check they haven’t returned or cancelled it. So hold on, and if it’s all good, you’ll get your reward within 45 days.
      • - You’ll get your reward in an email from us so keep your eyes peeled! (Remember to check your junk folder if you haven’t received it within the 45 days)
      • - More friends = more rewards. With every bae you send our way, you’ll get more £££ to spend at boohoo
      • - Check out our T&Cs here for the full terms.
      • - Don’t forget, the promotion is available on www.evliyapazari.com only and is not available on the boohoo app.
    • Purchasing a boohoo gift card

      You can purchase boohoo gift cards here.

      The gift card will be sent via email to the chosen recipient for use on the UK boohoo.com website only.

      Gift cards can be purchased with a minimum value of £5 and a maximum value of £500. A limit of 5 gift cards can be purchased in one transaction.

      See full terms & conditions here.

    • Redeeming a gift card

      To redeem a gift card, head to checkout and enter your gift card number and pin in the gift card field, both of these can be found on your gift card email. This can be used alongside other payment methods.

      You have 24 months from the date you receive the gift card email in which to spend it, please note if you have received a gift voucher the expiration date should be listed in the email.

      You can redeem a maximum of 5 gift cards in any transaction.

      If you’re having trouble redeeming your gift card, please get in touch here

    • How do I check the balance on my gift card?

      You can check the balance of your gift card here. If you have a gift voucher, you can check the balance here. Alternatively you can check the balance at checkout.

    • I haven’t received my gift card?

      If you've purchased a gift card and you or the recipient has not received it, first check your junk folder. Still no luck? Please get in touch here.

    • I changed my mind, can I have a refund on the gift card I’ve purchased?

      Gift Cards cannot be returned or refunded, except in accordance with your legal rights. Gift Cards cannot be exchanged for cash or transferred for value.

      If you have further questions, please get in touch here

    • Returning an item purchased with a gift card?

      If you decide to return your boohoo.com items, the original amount paid using a gift card will be added to the remianing balance on your gift card.

      See full terms & conditions here.

  • Products
    • Why can't I find an item that was advertised?

      Our advertised products become very popular and sell out quickly.Check out our latest TV campaign products here.

    • Item out of stock?

      Too late, you missed it! We are a very fast paced fashion retailer and keeping up with latest trends is our bag. This sometimes means our best selling items can go out of stock and we don’t usually plan on bringing them back in. The good news is if you keep checking back, some of our best garms do reappear. Our customer service team won't know if a product is coming back in or not, you'll see it first.

    • I received a incorrect item, what do I do?

      We will get this fixed for you ASAP just head over to our Contact Us section.

      When you message, please include the following information:

      • Your name
      • Order number
      • Product name and code of the item ordered
      • Product name and code of the item received
      • Picture of the incorrect item and a description of the incorrect item received

      You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item to you as quickly as possible.

    • I received a faulty item, what do I do?

      We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section.

      To help us get this fixed for you ASAP, when you first contact us please include the following information;

        -Your name
      • -Order number
      • -Product name and code
      • -Picture of the fault
      • -Description of the fault

      (The product name and code can be found on your order confirmation email).

      If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

    • Sizing

      Size Guide

      International Conversion

      IN CM

      S/M
      M/L
      SIZE XS S/M XL
      M/L
      SIZE XS S M L XL
      UK 4 6 8 10 12 14 16 18
      EU EU 32 34 36 38 40 42 44 46
      EU DE EU DE 30 32 34 36 38 40 42 44
      USA/CA 0 2 4 6 8 10 12 14
      AUS/NZ 4 6 8 10 12 14 16 18

      IN CM

      SIZE XS S/M XL
      M/L
      SIZE XS S M L XL
      BUST
      WAIST
      HIPS

      WOMENS LEG LENGTH guide only

       
      To fit measurement
      Wide leg trousers - casual
      Wide leg trousers - going out
      Ankle grazer trouser
      Legging
      Jeans
      Culotte

      STANDARD SKIRT LENGTHS (SIZE 10) guide only

       
      Micro mini
      Mini
      Skater
      Midi
      Midaxi
      Maxi

      STANDARD DRESS LENGTHS FROM SHOULDER (SIZE 10) guide only

       
      Micro mini
      Mini
      Skater
      Midi
      Midaxi
      Maxi

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      Plus Size & Curve boohoo is the destination to make sure you stay on top of your fashion game. With plus size clothing, cut with confidence, going from UK sizes 16 to 24, find your perfect outfit. From wardrobe staples to fashion- forward pieces, Plus promises to keep you on trend season after season.

      • UK Sizes 16 -24


      • UK Sizes 16 -24

      International Conversion

      IN CM

      L XL
      SIZE L XL
      SIZE 16/18 20/22 24/26
      UK 16 18 20 22 24 26 28
      EU EU 44 46 48 50 52 54 56
      EU DE EU DE 42 44 46 48 50 52 54
      USA/CA 12 14 16 18 20 22 24
      AUS/NZ 16 18 20 22 24 26 28

      IN CM

      SIZE L XL
      SIZE 16/18 20/22 24/26
      BUST
      WAIST
      HIPS

      WOMENS LEG LENGTH guide only

       
      To fit measurement
      Wide leg trousers - casual
      Wide leg trousers - going out
      Ankle grazer trouser
      Legging
      Jeans
      Culotte

      STANDARD SKIRT LENGTHS (SIZE 10) guide only

       
      Mini
      Skater
      Midi
      Midaxi
      Maxi

      STANDARD DRESS LENGTHS FROM SHOULDER (SIZE 10) guide only

       
      Mini
      Skater
      Midi
      Midaxi
      Maxi

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      Pick out your petite wardrobe power players from the boohoo smaller sizes range, dressing women of 5’3”/1.60m and under. It’s the same statement styles you love – basic jersey maxi dresses and slouchy boyfriend jeans - perfectly proportioned to fit and flatter smaller packages (good things do come in them, after all!).

      • Sleeve length reduced by 3cm
      • Crutch length, front to back waist through the legs, shortened by 3cm
      • Bodice length shortened 2cm
      • Sleeve length reduced by 3cm
      • Crutch length, front to back waist through the legs, shortened by 3cm
      • Bodice length shortened 2cm

      International Conversion

      IN CM

      S/M
      M/L
      SIZE XS S/M XL
      M/L
      SIZE XS S M L XL
      UK 4 6 8 10 12 14 16 18
      EU EU 32 34 36 38 40 42 44 46
      EU DE EU DE 30 32 34 36 38 40 42 44
      USA/CA 0 2 4 6 8 10 12 14
      AUS/NZ 4 6 8 10 12 14 16 18

      IN CM

      SIZE XS S/M XL
      M/L
      SIZE XS S M L XL
      BUST
      WAIST
      HIPS

      WOMENS LEG LENGTH guide only

       
      To fit measurement
      Wide leg trousers - casual
      Wide leg trousers - going out
      Ankle grazer trouser
      Legging
      Jeans
      Culotte

      STANDARD SKIRT LENGTHS (SIZE 10) guide only

       
      Micro mini
      Mini
      Skater
      Midi
      Midaxi
      Maxi

      STANDARD DRESS LENGTHS FROM SHOULDER (SIZE 10) guide only

       
      Micro mini
      Mini
      Skater
      Midi
      Midaxi
      Maxi

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      Take your wardrobe to new heights with Boohoo Tall, perfect for women 5"7" and over! Tall clothing to suit every style, with our longer-length trousers, tall jumpsuits and dresses. No more wardrobe malfunctions - just flattering, on-trend fits.

      • Sleeve length increased by 3.5cm
      • Crutch length increased by 3.5cm
      • Bodice length increased by 1cm

      • Sleeve length increased by 3.5cm
      • Crutch length increased by 3.5cm
      • Bodice length increased by 1cm

      International Conversion

      IN CM

      S/M
      M/L
      SIZE XS S/M XL
      M/L
      SIZE XS S M L XL
      UK 4 6 8 10 12 14 16 18
      EU EU 32 34 36 38 40 42 44 46
      EU DE EU DE 30 32 34 36 38 40 42 44
      USA/CA 0 2 4 6 8 10 12 14
      AUS/NZ 4 6 8 10 12 14 16 18

      IN CM

      SIZE XS S/M XL
      M/L
      SIZE XS S M L XL
      BUST
      WAIST
      HIPS

      WOMENS LEG LENGTH guide only

       
      To fit measurement
      Wide leg trousers - casual
      Wide leg trousers - going out
      Ankle grazer trouser
      Legging
      Jeans
      Culotte

      STANDARD SKIRT LENGTHS (SIZE 10) guide only

       
      Micro mini
      Mini
      Skater
      Midi
      Midaxi
      Maxi

      STANDARD DRESS LENGTHS FROM SHOULDER (SIZE 10) guide only

       
      Micro mini
      Mini
      Skater
      Midi
      Midaxi
      Maxi

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      International Conversion

      IN CM

      SIZE XS S S/M M M/L L XL
      UK 4 6 - 8 6 - 10 10 - 12 12 - 16 14 - 16 18
      EUROPE EUR 32 34 - 36 34 - 38 38 - 40 40 - 44 42 - 44 46
      USA/CANADACA 0 2 - 4 2 - 6 6 - 8 8 - 12 10 - 12 14
      AUS / NZ 4 6 - 8 6 - 10 10 - 12 12 - 16 14 - 16 18

      IN CM

      BUST
      WAIST
      HIPS

      Women's Leg Length - Guideline Only

      STANDARD LONG
      TROUSERS
      LEGGING
      JEANS
      TO FIT MEASUREMENT

      how to measure

      1. Bust

        Measure under the arms at the fullest point around the bust horizontally.

      2. Bra

        Measure under the bust area.

      3. Waist

        Measure around the natural waistline.

      4. Hips

        With the feet together measure the fullest part.

      5. Inside Leg

        In bare feet take the measurement from the inside leg and measure down the inside leg to the floor.

      International Conversion

      UK 2 3 4 5 6 7 8 9 10
      EUROPE EUR 35 36 37 38 39 40 41 42 42½
      USA/CANADACA 4 5 6 7 8 9 10 11 12
      AUS / NZ 4 5 6 7 8 9 10 11 12

      International Conversion

      lingerie & swimwear
      UK 6 8 10 12 14 16
      EUROPE EUR 34 36 38 40 42 44
      USA/CANADACA 2 4 6 8 10 12
      AUS / NZ 6 8 10 12 14 16
      bra
      UK 30c 32b 34b 36b 38b 40b
      EUROPE EUR 65c 70b 75b 80b 85b 90b
      USA/CANADACA 30c 32b 34b 36b 38b 40b
      AUS / NZ 8c 10b 12b 14b 16b 18b

      IN CM

      U/BUST BUST UK EUROPE EUR AUS/NZ USA/CA
      6 34 6 2
      8 36 8 4
      10 38 10 6
      12 40 12 8
      14 42 14 10
      16 44 16 12

      how to measure

      1. Under Bust

        (80% of your support) take a snug measurement around your body just under the bust on your rib cage.

      2. Bust

        (20% of your support) Measure your bust at its fullest point. The tape measure should be held more loosely than before.

      3. Size

        Match your bust and under bust to a dress size.

      Use the chart to first highlight your under bust measurement and then your bust to discover the correct dress size.

      What if I'm between sizes? For example if your under bust is 71cm and your bust is 90cm you will be between an 8 and a 10. with our simple returns process why not try both and use the checklist to decide the best fit for you?

      International Conversion

      lingerie & swimwear
      UK 16 18 20 22 24
      EUROPE EUR 44 46 48 50 52
      USA/CANADACA 12 14 16 18 20
      AUS / NZ 16 18 20 22 24
      bra
      UK 40b 42b 44b 46b 48b
      EUROPE EUR 90b 95b 100b 105b 110b
      USA/CANADACA 40b 42b 44b 46b 48b
      AUS / NZ 18b 20b 22b 24b 26b

      IN CM

      U/BUST BUST UK EUROPE EUR AUS/NZ USA/CA
      16 46 16 12
      18 48 18 14
      20 50 20 16
      22 52 22 18
      24 54 24 20

      how to measure

      1. Under Bust

        (80% of your support) take a snug measurement around your body just under the bust on your rib cage.

      2. Bust

        (20% of your support) Measure your bust at its fullest point. The tape measure should be held more loosely than before.

      3. Size

        Match your bust and under bust to a dress size.

      Use the chart to first highlight your under bust measurement and then your bust to discover the correct dress size.

      What if I'm between sizes? For example if your under bust is 71cm and your bust is 90cm you will be between an 8 and a 10. with our simple returns process why not try both and use the checklist to decide the best fit for you?

      International Conversion

      lingerie & swimwear
      UK 16 18 20 22 24
      EUROPE EUR 44 46 48 50 52
      USA/CANADACA 12 14 16 18 20
      AUS / NZ 16 18 20 22 24
      bra
      UK 40b 42b 44b 46b 48b
      EUROPE EUR 90b 95b 100b 105b 110b
      USA/CANADACA 40b 42b 44b 46b 48b
      AUS / NZ 18b 20b 22b 24b 26b

      IN CM

      U/BUST BUST UK EUROPE EUR AUS/NZ USA/CA
      16 46 16 12
      18 48 18 14
      20 50 20 16
      22 52 22 18
      24 54 24 20

      how to measure

      1. Under Bust

        (80% of your support) take a snug measurement around your body just under the bust on your rib cage.

      2. Bust

        (20% of your support) Measure your bust at its fullest point. The tape measure should be held more loosely than before.

      3. Size

        Match your bust and under bust to a dress size.

      Use the chart to first highlight your under bust measurement and then your bust to discover the correct dress size.

      What if I'm between sizes? For example if your under bust is 71cm and your bust is 90cm you will be between an 8 and a 10. with our simple returns process why not try both and use the checklist to decide the best fit for you?

      International Conversion

      IN CM

      SIZE XS S M L XL XXL 3XL
      UK 34 36 38 40.5 43 45.5 48
      EUROPE EUR 44-46 46-48 48-50 50-52 52-54 54-56 56-58
      USA/CANADACA 34 36 38 40.5 43 45.5 48
      AUS/NZ 34 36 38 40.5 43 45.5 48
      SCANDINAVIA SCANDI 42 44 46 48 50 52 54 - 56

      IN CM

      SIZE XXS XS S M L XL XXL
      CHEST
      COLLAR

      how to measure

      1. Chest

        Measure across the fullest part.

      2. Waist

        Measure around the natural waistline.

      3. Hips

        Measure at the widest part.

      4. Inside Leg

        Measure from top of inside leg at the crotch to the ankle bone.

      International Conversion

      IN CM

      SIZE XL 2XL 3XL 4XL 5XL
      UK 43 45.5 48 50.5 53
      EUROPE EUR 52-54 54-56 56-58 58-60 60-64
      USA/CANADACA 43 45.5 48 50.5 53
      AUS/NZ 43 45.5 48 50.5 53
      SCANDINAVIA SCANDI 54 56 58 60

      IN CM

      SIZE XL 2XL 3XL 4XL 5XL
      CHEST
      COLLAR

      how to measure

      1. Chest

        Measure across the fullest part.

      2. Waist

        Measure around the natural waistline.

      3. Hips

        Measure at the widest part.

      4. Inside Leg

        Measure from top of inside leg at the crotch to the ankle bone.

      International Conversion

      IN CM

      SIZE XS S M L XL XXL 3XL
      UK 28 30 32 34.5 37 39.5 42
      EUROPE EUR 44 46 48 50.5 53 55.5 58
      USA/CANADACA 28 30 32 34.5 37 39.5 42
      AUS/NZ 28 30 32 34.5 37 39.5 42
      SCANDINAVIA SCANDI 42 44 46 48 50 52 54 - 56

      IN CM

      SIZE XXS XS S M L XL XXL
      WAIST

      LEG LENGTH - GUIDELINE ONLY

        STANDARD LONG
      JEANS
      TROUSERS
      SHORTS, TO KNEE
      TO FIT MEASUREMENT

      how to measure

      1. Chest

        Measure across the fullest part.

      2. Waist

        Measure around the natural waistline.

      3. Hips

        Measure at the widest part.

      4. Inside Leg

        Measure from top of inside leg at the crotch to the ankle bone.

      International Conversion

      IN CM

      SIZE XL 2XL 3XL 4XL 5XL
      UK 37 39.5 42 44.5 47
      EUROPE EUR 53 55.5 58 60.5 63
      USA/CANADACA 37 39.5 42 44.5 47
      AUS/NZ 37 39.5 42 44.5 47
      SCANDINAVIA SCANDI 52 54 56 58 60

      IN CM

      SIZE XL 2XL 3XL 4XL 5XL
      WAIST

      LEG LENGTH - GUIDELINE ONLY

        STANDARD LONG
      JEANS
      TROUSERS
      SHORTS, TO KNEE
      TO FIT MEASUREMENT

      how to measure

      1. Chest

        Measure across the fullest part.

      2. Waist

        Measure around the natural waistline.

      3. Hips

        Measure at the widest part.

      4. Inside Leg

        Measure from top of inside leg at the crotch to the ankle bone.

      International Conversion

      UK 5 6 7 8 9 10 11 12
      EUROPE EUR 39 40 41 42 43 44 45 46
      USA/CANADACA 6 7 8 9 10 11 12 13
      AUS / NZ 4 5 6 7 8 9 10 11

      International Conversion

      IN CM

      Unisex Tops XS S M L XL
      UK Ladies 8 10 12 14 16
      Mens 34 36 38 40 42
      EUROPE EUR Ladies 36 38 40 42 44
      Mens 44 46 48 50 52
      USA/CANADACA Ladies 4 6 8 10 12
      Mens 34 36 38 40 42
      AUS / NZ Ladies 8 10 12 14 16
      Mens 34 36 38 40 42
      SCANDI Ladies 36 38 40 42 44
      Mens 44 46 48 50 52

      IN CM

      SIZE XS S M L XL
      CHEST -

      International Conversion

      IN CM

      Unisex Bottoms XS S M L XL
      UK Ladies 8 10 12 14 16
      Mens 28 30 32 34 36
      EUROPE EUR Ladies 36 38 40 42 44
      Mens 44 46 48 50 52
      USA/CANADACA Ladies 4 6 8 10 12
      Mens 28 30 32 34 36
      AUS / NZ Ladies 8 10 12 14 16
      Mens 28 30 32 34 36
      SCANDI Ladies 36 38 40 42 44
      Mens 44 46 48 50 52

      IN CM

      SIZE XS S M L XL
      WAIST -

      LEG LENGTH - GUIDELINE ONLY

        STANDARD
      JEANS Ladies
      Mens
      TROUSERS Ladies
      Mens
      SHORTS, TO KNEE Ladies
      Mens
    • Regain – Recycle, Re-use, Move closer to sustainable fashion!

      Turn unwanted clothes into boohoo discount codes with three easy and sustainable steps..

      RE-USE --> RECYLE --> MOVE CLOSER TO SUSTAINABLE FASHION

      How it works:

      1. Download and register on the app.

      2. Put unwanted items in a box or bag, print your free shipping label and take your parcel to a drop off point

      3. Unlock boohoo discount codes!

       ..and be apart of the future of recycling.

      *Available on the apple app store or google play. You can send a minimum of ten items. Your code will be activated after 30 minutes from the drop-off time.

  • Contact us

      Please include your order number when contacting us!

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